Please read these terms carefully before engaging our services or using our website.
These Terms of Service ("Terms") govern the relationship between Outreach Marketing Limited ("Company", "we", "us") and any client, prospective client or website visitor ("you", "Client") who accesses our website or engages our marketing services.
These Terms form a legally binding agreement. For client engagements, they are supplemented by a separate Service Agreement or Statement of Work ("SOW") signed by both parties, which takes precedence in the event of any conflict.
Outreach Marketing Limited provides marketing services including, but not limited to:
The specific scope, deliverables, timelines and fees for each engagement are defined in a separate SOW or Service Agreement. We reserve the right to decline or discontinue any engagement that conflicts with our values or professional standards.
To enable effective delivery of our services, you agree to:
Delays caused by your failure to meet these obligations may result in timeline adjustments and do not entitle you to any refund or fee reduction.
Our fees are set out in the relevant SOW or Service Agreement. All fees are quoted in the currency specified in that agreement and are exclusive of applicable taxes unless stated otherwise.
We reserve the right to charge interest on overdue invoices at the rate of 2% per month (or the maximum rate permitted by applicable law, whichever is lower). We may also suspend services until outstanding balances are settled.
Reasonable out-of-pocket expenses incurred in connection with the services (e.g. stock photography, tools, travel if requested) will be billed at cost with prior written approval.
You retain ownership of all materials, brand assets, data and content you provide to us. You grant us a non-exclusive licence to use these materials solely for the purpose of providing the services.
Upon receipt of full payment, ownership of the final deliverables created specifically for you under a SOW transfers to you, except where deliverables incorporate our proprietary tools, methodologies or pre-existing intellectual property, which we retain.
All frameworks, templates, processes, software and proprietary methodologies developed by us remain our exclusive property. No licence to these is granted beyond what is necessary to receive the services.
Unless you expressly instruct us otherwise in writing, we reserve the right to reference your name and describe our work together in our portfolio, case studies and marketing materials.
Both parties agree to keep confidential any non-public, proprietary or sensitive information disclosed during the engagement ("Confidential Information"). This obligation:
Upon termination of the engagement, each party will return or destroy the other's Confidential Information upon request.
We warrant that we will provide the services with reasonable skill, care and diligence in accordance with good industry practice.
To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.
Either party may terminate the engagement by providing written notice as specified in the SOW (typically 30 days for retainer arrangements).
Either party may terminate immediately if the other party:
Upon termination, you will pay for all services rendered and expenses incurred up to the termination date. We will deliver any completed work product to you. Provisions relating to intellectual property, confidentiality, payment and limitation of liability survive termination.
You agree to indemnify and hold harmless Outreach Marketing Limited, its directors, employees and contractors from and against any claims, damages, losses, costs and expenses (including legal fees) arising from:
By accessing our website, you agree to use it only for lawful purposes. You must not:
We reserve the right to restrict or terminate access to our website for any user who violates these provisions.
These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.
Any disputes arising under these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of Hong Kong SAR.
We may update these Terms from time to time. We will notify active clients of material changes by email. The current version is always available on our website. Continued use of our services following notification of changes constitutes acceptance of the updated Terms.
For any questions about these Terms, please contact us: